#Kerio connect emails moving to trash manual

Once the missing emails are identified, they can be restored using the KMSrecover tool (examples for Linux, Windows, macOS) or manual backup restoration process. Items Clean-out and any form of mass deletion would appear under the Operations log (Items clean-out originating from $cleanout_agent user).īelow you can see the log entries for test Spam messages being deleted out of Sent Items in Outlook (using KOFF). If I insert the text that I am searching for in the Search field, it only. Note: the full file can get very large if your server has been in use for a long time. The policy that we have for handling emails is that we do not delete emails at all. txt file by right-clicking on the log and selecting Save Log and then choosing Plain text and either Full File or Selected Rows. For more information about logs, please refer to Types of Logs in Kerio Connect. However, generally, iOS bugs and wrong email settings may even be the wrongdoer The server is using a self-signed certificate which cannot be verified Do not limit the number of messages in an IMAP folder should be selected: Gmail IMAP Verify that the label you want to migrate, backup or share has Show in The following solution is based. It specifically tracks the movement/deletion of items in users' mailboxes. PreconditionsĪccess to the Kerio Connect Administration DiagnosisĪll email actions, such as moving, deletion are stored in the Operations log.

The user reindexing was already tried and did not restore the older emails. The user might have deleted the emails from Outlook or it could have been deleted using mass deletion, so-called Items Clean-out feature. While tracking and diagnosing lost user emails, the Kerio Connect can log user interactions in the corresponding logs.

Kerio connect emails moving to trash